Return Policy

We stand behind the quality and reliability of the products and services we provide. Because we supply specialized geological equipment, field supplies, and rental equipment, our return process is designed to ensure that every return is handled fairly and efficiently.

All returns must be approved by our team before an item is shipped back. Customers should contact us as soon as possible if an item is incorrect, defective, damaged during delivery, or otherwise requires review.

Returned products may be required to be in their original condition and packaging and may need to include all accessories, documentation, and related materials.

Items that have been used, altered, damaged through misuse, or returned without authorization may not qualify for a refund or replacement.

Certain products, including special-order, customized, consumable, or otherwise designated non-returnable items, may be excluded from our standard return policy.

Rental equipment is subject to the terms and conditions of the applicable rental agreement. Customers are responsible for returning rental equipment within the agreed rental period and in the condition required under that agreement, excluding reasonable wear associated with proper use.

If you believe you have received a damaged, defective, or incorrect product, please contact us before returning the item. Our team will review the circumstances and provide instructions for the appropriate next step.

Because individual products and rental arrangements may have different requirements, customers should always confirm the applicable return terms before sending an item back.